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Privacy & Security

SECURITY

Credit card information for web orders is protected in the following ways:

  • 128-bit encryption to and from the servers and web browser.
  • Credit card numbers are not stored in our database. We keep on file only the last 4 digits to verify the card that was used.
  • Once the information is transmitted to our servers for processing, we use encryption in the back end to transmit the request to our payment processor to verify the credit card and place an authorization for the order total.
  • If the authorization, address verification and risk assessment all clear, the order is accepted and a unique ID is associated with the order for purposes of billing the previous authorization. This ID contains no identifiable link to the credit card number.

NOTICE

Captain Co. (Site) provides this Privacy Statement to make users aware of Captain Co. privacy practices, and of the choices a user may make about the way the user's information is collected and used.

CHILDREN

Users represent they are of legal age to create binding and financial obligations for any liability users may incur as a result of their use of the Site. The Site is not directed to children under the age of 13. Captain Co. does not knowingly collect, or wish to obtain, personally identifiable information from children. If Captain Co. becomes aware that a user is under the age of 13 and has provided personally identifiable information without prior verifiable parental or guardian consent, it will remove user's personally identifiable information from its files.

WHAT INFORMATION CAPTAIN CO. COLLECTS

Captain Co. may collect three types of information from users of Site: "personally identifiable information"; "device information" about the device you are using to access our site; and "aggregate information."

Personally identifiable information is any piece of information which can potentially be used to uniquely identify, contact, or locate a user of the Site (such as name, email address, postal address, telephone number).

Device information is information about the device and its attributes (such as information about how your browser is configured, whether your device has enabled cookies, its Flash settings, the device's identification number and other characteristics about the device); it also may be personally identifiable information in cases where it is associated with the name or other identifier for a Site user. We use device information for purposes such as enhancing the user experience and fraud prevention.

Aggregate information is non-personally identifiable/anonymous information about users of the Site (such as frequency of visits to Site, Site pages most frequently accessed browser type). Aggregate information also may include pages visited along with any navigation and in-page interactions used during each visit. In-page interactions monitored include: clicks and selections, mouse movement, page scrolling, and form fields focused on (specific keystrokes entered into each field are not collected). Aggregate information is used in a collective manner and no single person can be identified by that compiled information.

We also use Google Analytics for aggregation and analysis of session information.

On the Site, users may order products or services, and register to receive materials. Personally identifiable information collected on the Site includes community forum content, diaries, profiles, photographs, name, unique identifiers (e.g., passwords), contact and billing information (e.g., email address, postal address, telephone, fax), and transaction information.

In order to tailor Captain Co.'s subsequent communications to users and continuously improve the Sites' products and services, Captain Co. may also ask users to provide information regarding their interests, demographics, experience with its products, and detailed contact preferences.

COOKIES

Captain Co. uses cookies on the Site. A "browser" or "HTTP" cookie is a unique text file that may be used for data analysis, and enables a web site to tailor information presented to a user based on a user's browsing program. Captain Co. may use browser cookies to personalize a user's pages at a Site, to remember a user when the user registers for products or services, for fraud prevention, or to track visits to a Site. If a user does not want Captain Co. or its partners to deploy browser cookies in the user's browser when the user visits the Site, the user may set the browser to reject cookies or to notify the user when a web site tries to place cookies in the browser program. Rejecting cookies may affect a user's ability to use some of the products, features, functions, or services on a Site.

Our website also may use local shared objects, also known as "Flash cookies" to store your preferences or display content based upon what you view on our website to personalize your visit. Flash cookies are different from "browser" cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, including how to delete Flash cookies, click here for additional information.

LOG FILES

Captain Co. web servers may automatically log aggregate information, such as a user's IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer the Site.

HOW CAPTAIN CO. USES THE INFORMATION COLLECTED

Captain Co. may use the personally identifiable information a user submits for any purposes related to Captain Co.'s business, including, but not limited to:

  • To understand a user's needs and create content that is relevant to the user;
  • To generate statistical studies;
  • To conduct market research and planning by sending user surveys;
  • To notify user referrals of Captain Co. services, information, or products when a user requests that Captain Co. send such information to referrals;
  • To improve services, information, and products;
  • To help a user complete a transaction, or provide services or customer support to users and to recipients of Captain Co. products;
  • To communicate with the user and with recipients of Captain Co. products;
  • To update users and recipients of Captain Co. products about services, information, and products;
  • To personalize a Site for the user;
  • To notify the user of any changes with a Site which may affect the user;
  • To enforce terms of use on a Site; and
  • To allow the user to purchase products, access services, or otherwise engage in activities the user selects.

User names, identifications ("IDs"), and email addresses (as well as any additional information that a user may choose to post) may be publicly available on a Site when a user voluntarily and publicly discloses personally identifiable information, such as when a user posts personally identifiable information in conjunction with a product. Users may not be able to change or remove public postings once posted. Such personally identifiable information may be used by visitors of these pages to send unsolicited messages. Captain Co. is not responsible for any consequences which may occur from the use of personally identifiable information that a user chooses to submit to public pages.

With respect to surveys, in the event that responses are publicly disclosed, users will be notified at the time they take the survey. Captain Co. will disclose only aggregate information regarding its users, which as stated earlier is anonymous information that does not identify any specific individual. Circumstances under which Captain Co. would publicly disclose such aggregate information include, but are not limited to, sharing survey results with the site population, providing data to Captain Co. advertisers on user preferences and/or demographics, and publicizing overall usage data in press communications. Where surveys allow users to submit written comments, and where Captain Co. advises users of the possibility of such disclosure at the time they take the survey, Captain Co. reserves the right to disclose any information provided by users, provided that no personal information identifying a specific user is disclosed. Participation in surveys is at a user's option; Captain Co. does not conduct mandatory surveys.

GIFT CERTIFICATES

If you choose to send a gift certificate to a pop culture connoisseur in your life, we will ask you for your friend's name and email address. The gift certificate will be delivered via email. Captain Co. stores this information for the sole purpose of sending this gift certificate.

EMAIL

Captain Co. will not use the personally identifiable information provided to it online in ways unrelated to the purposes identified in the "How Captain Co. Uses Personal Information" section above without first letting a user know and offering the user a choice. If a user no longer wishes to receive direct marketing materials, Captain Co. will provide instructions in its marketing email messages on how to be removed from any lists. Captain Co. will make commercially reasonable efforts to honor such requests. For information about how Captain Co. may share personally identifiable information, please see the Onward Transfer section below.

PROFILE OR USER ID DISPLAY

A user's personally identifiable information may be publicly available through a user's profile or user ID display. The user may have the option to opt out of publicly displaying their real names by changing their display name under the Sites' user preferences. Profile or user ID display may allow other users to see a user's activities, including purchase and sales content, ratings, and comments.

EMAIL DISPLAY

Users may have the opportunity to use a service to send electronic mail to another user or email list. In such cases, a user's valid email address and real name will be included with such messages. In order to prevent abuse, users may not opt out of such a display, but may choose to refrain from using such service to transmit an email message.

Captain Co. sites may offer an email alias service that allows a user to create an email alias that forwards to the user's personal email account. Captain Co. does not publish a user's personal email address, but does publicize email aliases which may allow an individual to identify or contact a user. A user who obtains an email alias may not opt out of such publication of the email alias. Please note, however, in certain cases, such as a "bounced-back" email message, it is possible that the user's personal email address could be exposed to other parties to the communication.

PHOTOGRAPHS

Users may have the opportunity to submit photographs to the Site for product promotions, contests, and other purposes to be disclosed at the time of request. In these circumstances, the Site is designed to allow the public to view, download, save, and otherwise access the photographs posted. By submitting a photograph, users waive any privacy expectations users have with respect to the security of such photographs, and Captain Co.’s use or exploitation of users' likeness. All photographs submitted to Captain Co. become the property of Captain Co. and will not be returned.

WITH WHOM MAY CAPTAIN CO. SHARE INFORMATION?

Unless Captain Co. has a user's permission, as otherwise described in this Privacy Statement, or as required by law, such as to comply with a subpoena, Captain Co. will only share the personally identifiable information a user provides online with other entities that are part of the Captain Co. corporate family and/or outside service providers who may be used to ship products, process credit cards, provide technical support, handle order processing, or otherwise act on Captain Co.’s behalf. These service providers, which may include our affiliates, are prohibited from using users' information for any other purpose, including their own marketing.

When Captain Co. uses third parties to assist in processing a Site user's personally identifiable information, Captain Co. requires that these third parties establish safeguards to protect the confidentiality of the information that we provide them. 

Captain Co. businesses other than Captain Co. may share personally identifiable information with third parties for marketing purposes, but will provide users with choices about disclosures of personally identifiable information for marketing purposes. Captain Co. does not share, sell, or rent personally identifiable information to third parties for marketing purposes.

Please be advised that in certain instances, it may be necessary for Captain Co. to disclose a user's personally identifiable information without a user's permission to government officials or otherwise as required by legal obligations. Captain Co. may disclose such personally identifiable information when responding to subpoenas, court orders, or legal process, or to establish or exercise legal rights or defend against claims, including fraud or infringement investigations.

Data collected online may be combined with information a user provides through other means of communication, such as postal mail or third parties to further carry out the purposes described above under the heading "NOTICE, How Captain Co. uses the information collected regarding users".

When users choose to provide Captain Co. with personally identifiable information, users consent to the transfer and storage of such information by Captain Co. servers in the United States.

In addition, Captain Co. reserves the right to share aggregate information collected from users of the Site, without prior notice, with entities that are part of the Captain Co. corporate family and unrelated third parties. As stated earlier, aggregate information is used in a collective manner and no single person can be identified by such compiled information.

Captain Co. may make presentations, white papers and other content from other organizations available to the users of Captain Co. sites. To obtain access to this content you may be asked to provide personal information, such as your name and contact information. This personal information may be shared with the organization that is making the content available and their use of the personal information will be subject to their own privacy policies.

If you choose to make information available to other people through instant messages, status updates, group forum discussions or lists, electronic mail messages, bulletin boards, blog postings, or by joining groups or using other networking functions that we may offer on the Site (either our own or through third party applications such as Facebook, Twitter or Linkedin), this information will be visible to these third parties. Please take care in deciding what information you choose to make available through these mechanisms, as we do not control the manner in which recipients or persons who may see the information may use, retain, or re-disclose the information that you choose to provide. In addition, if you use third party social networking sites to interact with our sites, we may exchange information with those social networking sites. Whether to use social networking sites to interact with our Site, when that capability is offered, is your choice. In addition, you may restrict the sharing of information from your social networking accounts to the extent permitted by your social networking site's privacy settings.

SERVICE ORDERS

To purchase services, users may be asked to be directed to a third party site, like PayPal, to pay for their purchases. If applicable, the third party site may collect payment information directly to facilitate a transaction. None of this information will be captured or stored by Captain Co..

LINKS TO THIRD PARTY WEB SITES

Links to third party web sites or widgets to enable sharing of information through social networks on the Site are provided solely as a convenience to the user. When a user uses these links, the user leaves the Site. Captain Co. has not reviewed all of these third party sites, does not control, and is not responsible for, any of the third party sites, their content or privacy practices. Captain Co. does not endorse or make any representations about the third party sites, or any information, services, or products found on the sites. If a user decides to access any of the linked sites, Captain Co. encourages the user to read their privacy statements. The user accesses such sites at user's own risk.

BANKRUPTCY OR SALE OF BUSINESS

Captain Co. reserves the right to share or transfer personally identifiable information and aggregate information to a third party should Captain Co. ever file for bankruptcy or in the event of a sale, merger or acquisition of Captain Co., provided such third party agrees to adhere to the terms of this Privacy Statement.

DATA INTEGRITY AND ACCESS

Should a user find inaccuracies in such user's information, or desire to close an account or view or remove the personally identifiable information Captain Co. may have regarding the user, the user may contact Captain Co. through the communication methods described below, or when technically feasible, directly on a Site. Captain Co. will make commercially reasonable efforts to respond to requests for access, updating or removal within thirty (30) days of receiving requests. Captain Co. may decline to process users' access, updating or removal requests concerning their personally identifiable information if the requests require disproportionate technical effort, jeopardize the privacy of other users, are inconsistent with our legal obligations, or are impractical (for instance, requests concerning information residing on backup tapes).

SECURITY

To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, Captain Co. implements physical, electronic, and managerial procedures to safeguard and secure the information Captain Co. collects. Captain Co. uses encryption when using the Internet to transfer or receive requested sensitive personally identifiable information. However, Captain Co. does not guarantee that unauthorized third parties will never defeat measures taken to prevent improper use of personally identifiable information.

Internal Captain Co. access to users' nonpublic personally identifiable information is restricted to Captain Co.’s administrators and individuals on a need-to-know basis. These individuals are bound by confidentiality agreements.

User passwords are keys to accounts. Use unique numbers, letters, and special characters for passwords and do not disclose passwords to other people in order to prevent loss of account control. Users are responsible for all actions taken in their accounts. Notify Captain Co. of any password compromises, and change passwords periodically to maintain account protection.

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at help@captainco.com and we will deactivate your account and will retain and use your information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

ENFORCEMENT

In the event Captain Co. becomes aware that the security of a Site has been compromised or user's personally identifiable information has been disclosed to unrelated third parties as a result of external activity, including but not limited to security attacks or fraud, Captain Co. reserves the right to take reasonable appropriate measures, including but not limited to, investigation and reporting, and notification to and cooperation with law enforcement authorities. In the event of a data breach, Captain Co. will make reasonable efforts to notify affected individuals if Captain Co. believes that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law.