Returns are only accepted for reasons of defective or incorrect merchandise being shipped. Returns for “change of mind” are not accepted. Returns for less-than-optimal fit on apparel are not accepted.
Defective MerchandiseReturns are only accepted on FAMOUS MONSTERS and CAPTAIN CO. manufactured items. All other items found to be defective are to be handled through the product’s manufacturer. If you have questions about whether or not your defective item is eligible to be returned to Captain Co. please send an email to email@example.com.
Wrong ItemWe’re sorry. Sometimes these things happen. First, contact firstname.lastname@example.org let them know about the problem. You’ll be given an address to ship the item to. Once the item is confirmed received by our warehouse in new/undamaged condition the replacement item will be sent to you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
N-STOCK ORDERS NORMALLY SHIP WITHIN 4-6 BUSINESS DAYS. GARMENTS ARE ALL CUSTOM PRINTED PER ORDER AND SHIP IN UP TO 2-3 WEEKS. PLEASE NOTE WHETHER OR NOT ITEMS SELECTED ARE PRE-ORDERS. IF YOUR ORDER CONTAINS A PRE-ORDER, THE ORDER WILL SHIP IN ITS ENTIRETY WHEN ALL ITEMS ARE INVENTORIED AND IN-STOCK IN OUR WAREHOUSE. THE SAME APPLIES TO ORDERS CONTAINING APPAREL, MEANING ALL ITEMS WILL SHIP WHEN THE GARMENTS ARE PRINTED AND PREPPED.
Charging Your Card
Your credit card is charged within 24 hours of placing the order for “In-Stock” merchandise as that is the practice of our e-commerce platform. Charges for pre-orders are processed once an order is listed as “In-Stock”. All shipping transit estimates are business days (Monday-Friday), not calendar days. Weekends and holidays are not considered business days.
An email with tracking information will be sent once an order has been shipped (with most carriers). If you carrier allows for package tracking, you can also track your package on your Account. Some types of packages are not eligible for tracking and those are determined by the shipping service. Most orders will include tracking.
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Wrong Address Entered
Unfortunately, we cannot change the shipping address on an order after it has been placed. If you’ve entered an incorrect address please contact us at email@example.com as quickly as possible to see if it is possible to stop the order.
Where We Ship
We reserve the right to cancel orders at our sole discretion. Some areas carry a very high fraud rate and have been excluded from our shipping list. Some areas are not serviced by the carriers that we use. That list is changing constantly, you can contact to find out if your area is eligible to receive merchandise from Captain Co. Our apologies for the inconvenience.
- Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
- These fees are NOT included in your shipping charges.
- We are not able to mark orders as "gifts" because we are a retail store.
- We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
- Captain Co. has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.
Captain Co. shuts down twice during the year, once at the end of July and once at the end of December. During that time orders can still be processed on the website but they will not be shipped until the warehouse re-opens in the new year.